Welcome to our customer support page. If you purchased VirtualUnknown™ Microbiology from Intuitive Systems, Inc., then you’re at the right place for support.

Frequently Asked Questions

Please look through the frequently asked questions for ...

• answers to typical installation problems/issues
• solutions to problems reported by our users
• underlying assumptions and general information about the software and how it works

Upgrades and Patches

If you’re looking for an upgrade or patches to your current version of VirtualUnknown™ Microbiology, you can proceed directly to the upgrades page.

Finally, if you are still experiencing problems. after perusing the FAQs and checking the upgrades and patches, send an email to support@intuitiveinc.com and a technical support representative will respond within 48 hours. Be sure to include the following information:

• Software version
• PC characteristics (processor, ram, disk space, etc.)
• Operating System and version
• Serial Number of the software (look at the Help->About box)